Questions? Call 800-254-5597
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Take a look at our Frequently Asked Questions below the "Contact Us" form, or use the form to ask us your question!
Questions? Call 800-254-5597
General Membership Questions
What is Travel Plus?
Travel Plus is an online membership service that helps members save on every leg of their travels, from reservations and in-flight services to hotel amenities, rental car extras, and more.
What is a Travel Plus rebate?
A Travel Plus rebate is a benefit that offers members Cash Back for the cost of travel-related services, including checked-baggage fees, hotel parking charges, GPS equipment for rental cars, and many others. Please be sure to
check out our Terms of Service for a full list of available Travel Plus rebates.
Is Travel Plus safe to use?
Yes. We take the privacy and security of every member seriously. We have a compliance program in place so we can continue to meet the requirements of the Payment Card Industry Data Security Standard (PCI DSS). We use encryption technology to protect the payment and personal data we receive from you. We partner with third-party service providers to enhance the security of the website. Our in-house teams are dedicated to protecting your information and continue to work to ensure our program can continue to respond to new security threats. View our
Privacy Policy for more information.
How much does a Travel Plus membership cost?
If you’re already a Travel Plus member, you can view your billing information and membership details in the Credit Card section of your Account Profile.
What's included with a Travel Plus membership?
Travel Plus members receive a variety of savings on all of their travel needs, including 5% Cash Back on flight, hotels and rental car reservations, as well as rebates on a variety of travel-related services offered by airlines,
hotels, or rental car agencies.
Why haven’t I received my Welcome Bonus?
If you've completed the claim process but haven't received your Welcome Bonus, there are a few things to explain why:
It usually takes 3-6 weeks for your Welcome Bonus claim to process before we're able to send you a check. If your claim was submitted less than 6 weeks ago, please allow more time for your claim to finish processing.
You must claim your Welcome Bonus within 30 days of joining Travel Plus. Unfortunately, you won't be able to claim your Welcome Bonus if more than 30 days have passed since you joined.
After entering your purchase information during the claim process, you must email your proof of purchase documentation to [email protected]. If you enter your purchase information but do not send your proof of purchase, we won't be able to process your claim and mail you a check.
If you're still unsure why you haven't received your Welcome Bonus, you can reach out to us via our Contact Us page or call us at 800-254-5597.
How can I cancel my membership?
It usually takes 3-6 weeks for your Welcome Bonus claim to process before we're able to send you a check. If your claim was submitted less than 6 weeks ago, please allow more time for your claim to finish processing.
You must claim your Welcome Bonus within 30 days of joining Travel Plus. Unfortunately, you won't be able to claim your Welcome Bonus if more than 30 days have passed since you joined.
After entering your purchase information during the claim process, you must email your proof of purchase documentation to [email protected]. If you enter your purchase information but do not send your proof of purchase, we won't be able to process your claim and mail you a check.
If you're still unsure why you haven't received your Welcome Bonus, you can reach out to us via our Contact Us page or call us at 800-254-5597.
To cancel your Travel Plus membership, you can sign in and cancel from your member account online. You can also contact Customer Service for help and someone from our team will process your request right away. Cancelling your
Travel Plus membership is easy and worry-free. Cancel your membership at any time – no cancel fees, no questions asked.
Here's how to cancel your Travel Plus membership:
What is TRAVELPLUS.COM on my credit/debit card statement?
Here's how to cancel your Travel Plus membership:
- Cancelling from your member account: Sign into your Travel Plus account with your email and password at travelplus.com/login. Click Account from your top menu, then select Cancel Subscription from the dropdown.
- Cancelling through Customer Service: You can cancel your Travel Plus membership by calling our 24/7 Customer Service team at 800-254-5597 or by emailing us at [email protected]. We will process your cancellation request right away.
TRAVELPLUS.COM is the billing descriptor that appears on your credit/debit card statement when you are billed by TravelPlus.com for your introductory trial and monthly membership cost.
If you have any questions about the bill you’re receiving, please call us at 800-254-5597 or use the form above. We’ll be happy to answer your questions and help you resolve any issues.
Do the travel providers on Travel Plus change?
If you have any questions about the bill you’re receiving, please call us at 800-254-5597 or use the form above. We’ll be happy to answer your questions and help you resolve any issues.
Since travel providers and merchants enter our program voluntarily, their decision to participate is primarily up to them. Because of this, certain travel providers may be unavailable at times, or removed from the Travel Plus
program without notice. While our goal is to make sure your favorite travel providers are always available through Travel Plus, whether or not they participate is ultimately out of our hands.
We’re always looking to add new travel providers and merchants to Travel Plus. If you don’t see a provider you love on our site, contact us to let us know and we’ll do our best to add them to our program!
Where do I send my rebate documentation?
We’re always looking to add new travel providers and merchants to Travel Plus. If you don’t see a provider you love on our site, contact us to let us know and we’ll do our best to add them to our program!
You can send your rebate documentation via email to: [email protected]; please be sure to include the claim number in the email subject line.
5% Cash Back on Reservations
How do I earn 5% Cash Back on my travel bookings?
Simply book your travel reservation by visiting our booking center and selecting one of the travel providers listed in the dropdown menu. We’ll automatically calculate and process your 5% Cash Back once the travel provider you
book with notifies us of your payment. Since travel providers process payments for bookings differently and at different times, your Cash Back may not appear in your Savings History until after your trip is complete. As soon as
we hear from the travel provider, we’ll process your Cash Back and mail you a check. You can earn up to $1,000 in Cash Back each membership year by booking your flight, hotel, and rental cars through Travel Plus.
How much cash back can I receive through the 5% Cash Back benefit?
As long as you start your reservation process through Travel Plus and pay for your travel in U.S. dollars, you can earn up to $1,000 every membership year through the 5% Cash Back benefit. You can save on airline reservations,
whether you're taking a puddle-hopper from New York to Boston, a family vacation to Florida, or a round-trip flight to Australia; overnight, weekend, or long-term stays you book through us in major U.S. hotels; and U.S.
car-rental bookings made through Travel Plus. Your 5% Cash Back earnings are calculated using the total U.S. dollar amount of your purchase, minus any savings, discounts, taxes, or other fees applied to the purchase.
How does the 5% Cash Back benefit work?
As long as you're an active Travel Plus member, you can earn 5% Cash Back on every airline, hotel, and rental-car reservation you make through Travel Plus, up to a maximum of $1,000 every membership year, simply by clicking
through our Booking Center links to make your reservations at one of our participating travel providers. The 5% Cash Back total will be calculated by applying that percentage to the total cost of your reservation before taxes,
fees, and other charges are included.
To qualify for 5% Cash Back:
You must follow the links provided on the Travel Plus website, connect to the affiliate travel provider's site based on that click, and complete your travel reservation during the same session immediately following your
initial click-through to the affiliate travel provider's site.
Your reservation — including stays at a U.S. hotel, car rentals in the U.S., and/or flights that depart from or arrive in the U.S. and its territories — must be paid for with United States dollars.
The mailing address to which your reservation is billed must match the mailing address registered in our member record.
Failure to meet these criteria will result in your travel reservation being ineligible for 5% Cash Back.
What is the benefit of booking reservations with 5% Cash Back
To qualify for 5% Cash Back:
Failure to meet these criteria will result in your travel reservation being ineligible for 5% Cash Back.
We all want to save as much as possible when we travel; the more we save, the more money we have to spend — either while we’re traveling or when we’re back home. Travel Plus gives you 5% Cash Back on your reservations in
addition to whatever deals you might receive at the various airlines, hotels, and rental car agencies available through the program.
How does a reservation qualify for 5% Cash Back
You need to follow the links on the Travel Plus website, successfully connect to the affiliate travel provider’s site based on that click, and complete your travel reservation during the same session immediately following your
initial click-through to the affiliate travel provider’s site. Finally, the mailing address to which your reservation is billed has to match the mailing address registered in our member record.
For complete details on how reservations qualify for 5% cash back, please see our Terms of Service.
Why doesn't my reservation qualify for 5% Cash Cack?
For complete details on how reservations qualify for 5% cash back, please see our Terms of Service.
There are a variety of reasons why your reservation might not qualify for 5% Cash Back, including but not limited to the following:
You booked your flight, hotel stay, and/or rental car through a travel provider that doesn't participate with Travel Plus;
You made your reservation without using a link from the Travel Plus website;
You started to make your reservation through a Travel Plus link, then closed that browser window, opened another one, and made your reservation there; or
The reservation was billed to an email address that doesn't match the email address your registered with us.
For complete details on how reservations qualify for 5% cash back, please see our Terms of Service. If you have a specific question or concern, you can use the "Contact Us" form to send us an email; we'll get back to you within 24 hours (and usually much sooner than that!). You can also call us toll-free at 800-254-5597.
How is the 5% Cash Back amount determined?
For complete details on how reservations qualify for 5% cash back, please see our Terms of Service. If you have a specific question or concern, you can use the "Contact Us" form to send us an email; we'll get back to you within 24 hours (and usually much sooner than that!). You can also call us toll-free at 800-254-5597.
Once you’ve completed your travel and your payment has been received by the travel provider or merchant, we’ll send you a check in the amount of your 5% Cash Back earnings.
When will I receive my cash back?
Once you’ve completed your travel and your payment has been received by the travel provider or merchant, we’ll send you a check in the amount of your 5% Cash Back earnings.
What do "Pending," "Paid," "and "Declined" mean in my 5% Cash Back Savings History account?
You can review the status of all of the rebates you’ve submitted and travel reservations you’ve booked through Travel Plus in your Savings History account. In regard to your 5% Cash Back history:
"Pending” indicates that we’ve received notice from the travel provider or merchant that it’s received your payment for travel that you booked through Travel Plus. Because we send out 5% Cash Back payments only after
your travel has been completed, a qualifying reservation could be labeled as “Pending” for months, depending on how far in advance you booked your travel.
"Paid” means that we’ve sent out a check for your 5% Cash Back earnings for a specific travel booking. Because your Savings History contains all of the reservations you made throughout your Travel Plus membership,
your “Paid” purchases could stretch all the way back to your first day as a member.
"Declined” indicates that a specific reservation didn’t qualify for 5% Cash Back (for example, if you booked travel through us after reaching the $1,000 maximum per membership year).
Cash Back Travel Rebates
What are travel rebates?
Travel rebates allow you to save by giving you money back on a variety of travel expenses.
You can claim a rebate of up to $5 for every travel-related expense you pay. With travel rebates. you can save more on a variety of travel expenses like in-flight WiFi, seat upgrades, hotel parking, early or late-check in, additional rental car equipment, GPS fees, and more. Just be sure to save your receipts/payment confirmations to submit with your rebate claims. Visit our Terms of Service for a full list of travel expenses eligible for rebates.
To claim a rebate on a travel expense, click Travel Rebates on your main menu. Select the type of rebate you’re claiming and complete the form. Once you enter all your rebate info, click “Next Steps” to continue.
You must submit your rebate claims within 30 days of the original travel charge. You can claim up to $500 in travel rebates each membership year. Once you submit your claim and proof-of-purchase, we’ll review your claim for approval and mail you a check within 3-6 weeks.
Why don’t I get my travel discounts at checkout?
You can claim a rebate of up to $5 for every travel-related expense you pay. With travel rebates. you can save more on a variety of travel expenses like in-flight WiFi, seat upgrades, hotel parking, early or late-check in, additional rental car equipment, GPS fees, and more. Just be sure to save your receipts/payment confirmations to submit with your rebate claims. Visit our Terms of Service for a full list of travel expenses eligible for rebates.
To claim a rebate on a travel expense, click Travel Rebates on your main menu. Select the type of rebate you’re claiming and complete the form. Once you enter all your rebate info, click “Next Steps” to continue.
You must submit your rebate claims within 30 days of the original travel charge. You can claim up to $500 in travel rebates each membership year. Once you submit your claim and proof-of-purchase, we’ll review your claim for approval and mail you a check within 3-6 weeks.
Before we can pay out 5% Cash Back on your travel bookings, we must first confirm with the travel provider that your payment was received and complete. Since travel providers don’t typically process payment immediately after
bookings, we are unable to offer a 5% discount instantly at checkout.
Once the travel provider notifies us of your successful payment, we will process your Cash Back and mail you a check for your earnings.
Is there a deadline for submitting rebate claims?
Once the travel provider notifies us of your successful payment, we will process your Cash Back and mail you a check for your earnings.
Yes. To claim a rebate on a travel-related expense, you must submit your claim within 30 days of the travel charge you paid.
Unfortunately, rebate claims submitted after the 30-day mark will not be approved for payout.
What do I need to send along with my rebate claims?
Unfortunately, rebate claims submitted after the 30-day mark will not be approved for payout.
In order to receive rebates on your travel expenses, you must submit an acceptable form of documentation along with each claim. Acceptable documentation includes the order confirmation or sales receipt for the travel expense
you’d like reimbursed.
If you paid for multiple travel expenses throughout the same trip, please be sure to submit an order confirmation or sales receipt for each eligible travel expense you paid.
After you complete your rebate claim on the Travel Plus site, email your order confirmation or sales receipt to [email protected].
How do I submit a claim for a travel service rebate?
If you paid for multiple travel expenses throughout the same trip, please be sure to submit an order confirmation or sales receipt for each eligible travel expense you paid.
After you complete your rebate claim on the Travel Plus site, email your order confirmation or sales receipt to [email protected].
You can submit a travel rebate claim under the Travel Rebates section of the website. Don't forget to email your backup documentation to us at [email protected].
What types of services are covered as part of my membership?
We cover just about every travel-related extra you can think of — and even a few that you may have never heard of before! Here are some examples:
Will I get the full amount covered for each claim I submit?
- Air: Wi-Fi access, checked bags, seat upgrades, booking charges, and more.
- Hotel: Booking and cancellation charges, Wi-FI access, early check-in costs, and more.
- Rental Car: Late drop-off charges, GPS service, equipment rentals, and more.
Your membership covers up to $500 per year in travel rebates for travel-related charges, at up to $5 per instance. This maximum includes combined expenses related to Air, Hotel, and Rental Cars over the course of your yearly
membership. Travel services that cost more than $5 are eligible for rebate reimbursement, but the maximum rebate you can receive for any single claim is $5.
Is there a limit on how many travel rebate claims I can submit?
There is no limit on the number of claims you can submit. However, your membership covers up to a maximum of $500 in combined expenses each year in the following categories:
What do "Pending," "Paid," "and "Declined" mean in my Travel Rebates Savings History account?
- Air
- Hotel
- Rental Car
You can review the status of all of the rebates you’ve submitted and travel reservations you’ve booked through Travel Plus in your Savings History account. In regard to your 5% Cash Back history:
"Pending” indicates that we’ve received notice from the travel provider or merchant that it’s received your payment for travel that you booked through Travel Plus. Because we send out 5% Cash Back payments only after
your travel has been completed, a qualifying reservation could be labeled as “Pending” for months, depending on how far in advance you booked your travel.
"Paid” means that we’ve sent out a check for your 5% Cash Back earnings for a specific travel booking. Because your Savings History contains all of the reservations you made throughout your Travel Plus membership,
your “Paid” purchases could stretch all the way back to your first day as a member.
"Declined” indicates that a specific reservation didn’t qualify for 5% Cash Back (for example, if you booked travel through us after reaching the $1,000 maximum per membership year).
When will I receive my travel rebate check?
Our goal is to get you your travel rebate check as quickly as possible, but we ask that you please allow 3-6 weeks for processing from the date we receive acceptable documentation. Please note: To be eligible for a travel rebate check, you must be an active Travel Plus member at the time when you book and take the trip for which you submit a travel rebate claim.